Shipping & Returns
What shipping carriers do you offer?
We currently offer FedEx service & USPS Media Mail service for shipments within the United States, the FedEx Shipments are traceable and insured, the Media Mail is not insurable. International orders are currently shipped via USPS and all packages are traceable. If you would like to ship your order through a different method, contact us at orders@JRBooks.org with the shipping method you desire and we will accommodate your request.
Do you ship outside the United States?
Yes, JRBooks.org ships to customers worldwide.
What is your return policy?
We accept returns with a receipt, for exchange or store credit, within 30 days after the date of purchase. If you are returning the item by mail please contact us first for a Return Merchandise Authorization or RMA number to ensure that your return will be processed smoothly.
My package arrived damaged, what should I do?
If the damage is faulty merchandise (e.g. upside down or missing pages), please contact us for an RMA number and return instructions. We will replace the merchandise or refund you the full purchase price according to your wishes and product availability. If the damage occurred through shipping, save the packing material and contact FedEx to settle your claim. Orders shipped through the USPS (international) are uninsured and, unfortunately, cannot be reimbursed for shipping damage.
I placed an order online but I changed my mind and want to cancel it. Can I?
If your order has not yet been processed, it is possible to cancel. Please contact us as soon as possible to determine whether it is still possible to cancel your order. Once an order has been processed it can no longer be cancelled.
I received the wrong item in my order, what should I do?
Although we do our best to ensure that you order is handled as efficiently and accurately as possible, mistakes do happen occasionally. Please contact us for an RMA number and return instructions so that you will receive the correct merchandise as soon as possible.